Consumer engagement &
efficiency platform for service facilities
Say goodbye to multiple vendors with Shyft’s all-in one, cloud based solution to manage your customers visit while increasing revenue, retention and customer service scores.
World-Class Communication & Customer Service
Use messaging, in-app push notifications and email notifications to communicate with customers at every juncture. Send reminders, request payments, status updates, requests for approvals and answer questions on the fly.
Fully Integrated Payments
Avoid missing unpaid invoices and double entry by tracking everything related to payment with Shyft Pay. Seamlessly integrates with your DMS or Quickbooks and gives consumers the ability to pay online, skipping the checkout line.
Fully Digital Vehicle Service/Repair
Offer contactless pickup and return for service. Manage fleets/drivers/teams that are available to facilitate appointments. Manage capacities, hours of operation, promotions and upsells.
24/7 Support From Former Auto Experts
We’ll be right here with you, every step of the way. We’ll answer any questions through chat, support tickets or phone calls. We protect your database and information with the most modern technology and encryption with automatic backups.
Our Solutions
Scheduler
Schedule Appointments
- Our online scheduler has an easy, user friendly consumer centric flow that will convert appointments on the web and prevent customers from calling because they can't schedule.
Set Capacities & Add Upsells
- Set capacities custom to your hours of operation. Add upsells and recommended services shown to customers after they select their initial requests. Increase dollar amounts scheduled before they ever visit your store.
Payments
Request Payment
- Send email, text links or push notifications for payment after the work has been completed. Reduce checkout times with contactless checkout.
Receive Payment
- Receive incoming payments from any customer and balance against your books with integration into your DMS or Quickbooks.
Messaging
Send/Receive Messages
- Send SMS, email and push notifications to to reach your customers when you need to. Send status updates, upsell requests.
Remind Your Customers
- Remind your customers with our cue system to keep them coming back to your shop. Send promotions and special offers with the push of a button.
Pick-up & Delivery
Increase RO Ticket's by 35%
- By giving your customer a unique and personalized visit, they will be willing to spend on average 35% more than when they drive in.
Keep Costs Down
- Using our pickup and delivery platform allows you to facilitate the process using your people with advance notices , asset tracking and more. You're in control of the capacities and the services offered. Offer your customers a familiar experience like Amazon, Target & Walmart by using our pickup and delivery platform.
Fleet Management
Loan Out Your Fleet
- Loan out vehicles, receive late notifications, and alert customers of return dates. Our fleet management solution allows you to schedule accordingly and manage availabilities of all vehicles in your fleet which decreases cost and maximizes throughput and profit.
See It All
- See all of your loaner vehicles at one time, track fuel, mileage and promised return times. Our loaner management system is easy to use, and allows you to stay in control of how many loaner cars or fleet vehicles your service facility.
Building relationships matters
Software built by a former fixed operations director who understands the pains of service management, service advisors and technicians
Increased revenue by providing
convenience.
Increase retention by offering a state of the art digital experience.
Send status updates, reminders and promotional offers.
Happy customers = improved satisfaction scores = increased $$$.
We connect you to your customers better...
Service Facility
- Schedule and manage service appointments.
- Message with customers.
- Send requests for upsells.
- Request payments.
- Manage loaner cars, fleets and teams.
- Set capacities, hours, promotions and upsells.
Consumer
- Schedule and request pickup and delivery.
- Message with service facility.
- Track the status of their vehicle.
- Pay digitally once repair is complete.
Get Our Free Fixed Operations Playbook
Download FREE
- Learn how to deliver a better consumer experience today
